1. Who this agreement is with
These terms govern your subscription to ResSeek as a business. They apply to the account holder — the legal entity named on the account — and to everyone you invite into it. If you invite staff, you are responsible for what they do in your account.
2. Plans and billing
Plans are billed monthly in advance. The price of your plan is the price shown when you subscribe; if we change a plan's price, the change applies from your next billing period and never retroactively to a period you have already paid for. Moving to a smaller plan takes effect immediately and is not refunded for the unused part of the period. Moving to a larger plan is refused if it would break something you are already using — for example, if the smaller plan allows fewer venues than you have.
3. Tax
Prices are stated exclusive of any tax that applies. The tax treatment depends on the billing country and tax number on your account, so keeping them accurate is your responsibility: if you give us a tax number, you confirm it is yours and valid. Where the reverse charge applies, we invoice without tax and you account for it yourself. If a tax number turns out to be invalid, we may re-issue the invoice with tax added.
4. What we provide, and what we do not promise
We provide the service as it is described and shown at the time you subscribe. We have not committed to a service level or an uptime figure, and you should not rely on one; when we are ready to commit to one, it will be published here and will apply from then. We may change features, and we will not remove something you depend on without telling you first.
5. Bookings are yours
Reservations made through ResSeek are between you and your guest. You decide whether to accept a booking, how long a table is held and how you handle cancellations and no-shows, and you are responsible for honouring what your page promises. We do not take payment for bookings and we do not handle deposits: where you ask guests for a deposit, that happens through your own payment link, and the money never passes through us.
6. Your listing
Information you publish — your address, opening hours, menu, photos and offers — must be accurate and must be yours to publish. We review new venues before they appear in the directory and we can remove a listing that is inaccurate, misleading or unlawful. Directory visibility depends on your plan and on your city being live; the rules are described on the How we rank page. A venue cannot pay for a better position.
7. Guest data: we process it for you
Your guest records are yours. For that data you are the controller and we act on your instructions; the details of that arrangement — what we process, for how long, who else is involved, and what happens at the end — are set out in the privacy policy under “Our two roles”. One venue can never see another venue's guest records, and we do not use your guest data to market to those guests ourselves.
8. Messages sent on your behalf
Booking confirmations, reminders and waiting-list messages are sent by us on your behalf and carry your venue's name. Where you run marketing campaigns to your own guests, you are responsible for having a lawful basis to contact them; we record the consent you collected and will not send a campaign to a guest who has not given it.
9. Suspension and ending the agreement
You can cancel at any time; cancellation takes effect at the end of the period you have paid for, so bookings already in your calendar are not disrupted. We may suspend an account for non-payment or for a serious breach of these terms, and we will tell you why. After an account ends, you can export your guest records; we keep the data for a limited period so that an account closed by mistake can be restored, and then delete it.
10. Liability
Nothing in these terms limits liability that cannot lawfully be limited. Subject to that, neither side is liable to the other for lost profits or indirect loss, and our total liability in any twelve-month period is limited to the amount you paid us in that period.
11. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.